WHAT MEASURES ARE WE TAKING IN REGARD TO COVID-19
Gran Hotel las Fuentes of Fantasia Hoteles has set up a prevention and protection plan that involves all of our human and material resources and we are establishing protocols that include a comprehensive programme of disinfection, health and safety training for employees and information for guests, along with safety distancing signage and capacity controls.
HYGIENE MEASURES, CAPACITY AND MAINTAINING SAFETY DISTANCES:
Gran Hotel las Fuentes will reinforce its comprehensive cleaning plan in terms of frequency and ensuring the high effectiveness of the products used.
Hand sanitizer dispensers will be available at the entrance to all communal areas.
Capacity limits will be in place in the dining room, café, lifts, lounges and in the rest of communal areas and mandatory safety distances will be marked.
To avoid waiting times an app will be available to customers to carry out pre check-in online.
Gran Hotel las Fuentes has a large capacity and boasts extensive communal areas so that our guests’ comfort will not be affected.
EMPLOYEES: They will be trained on procedures for the prevention of Covid-19 and will have protective equipment, gloves, face masks, etc. We will identify, analyse and modify all the processes in which guests and employees interact in order to minimise direct contact.
ROOMS: They will be completely disinfected (including ventilation filters) and items that may pose a risk of transmission will be kept to a minimum. There will be no information on paper, all information will be via screens; telephones will be removed from rooms and the wake-up call service will be made to guests’ own telephones.
All essential items where there is any chance of virus transmission and which have nooks and crannies that make them difficult to clean, such as remote controls, will be covered with a transparent plastic protector that will be replaced upon the departure of each guest.
RESTAURANT: Gran Hotel las Fuentes has acquired a new buffet system. The show-cooking area has been increased and a wide variety of dishes will be prepared on the spot at the customer’s request and handed over aseptically, to replace the traditional self-service buffet and avoid other customers’ contact with plates and dishes.
There will be no food menus, drinks menus and prices but rather this information can be consulted via a mobile app made available to customers. Safety distances and capacities will be respected.
CAPACITIES: Although the dining room, café and lounge capacities will be limited according to regulations (which is currently 75%, according to Decree 8/2020 of 13 June), our establishment has large number of communal areas.
General capacity ground floor
General capacity Fanty Club
SWIMMING POOLS AND TERRACES: the safety distances in place at any given time, as established by the health authorities, which is currently 75%, will be complied with.
The hotel has four swimming pools.
CHILDREN’S AND ADULT ENTERTAINMENT:
As a preventive measure, the activities program has been adapted so that it does not involve physical contact, especially in the case of groups of younger children, in order to maintain safety distance.
The children’s entertainment service will offer an entirely outdoor program that is designed to maintain the safety distance and without games involving contact or sharing objects.
Consult the times of daily activities, evening dances and shows on the information screens.
SPA TREATMENTS AND GYM:
The spa facilities, spa treatments and gym will be available with a strict health and hygiene protocol and thorough cleaning, disinfection, and hygiene control procedures in the relaxation area, massage booths and gym.
The gym and spa will comply with the capacities established at any given time, which are currently 75%.
To control capacity pre-booking will be required.