Gran Hotel Las Fuentes

Booking conditions

2022 GENERAL CONTRACT CONDITIONS IN GRAN HOTEL LAS FUENTES FOR ONLINE BOOKINGS


A) For all reservations made before 30/04/2022:

- 1st and 2nd CHILD for FREE all year round, sharing room with 2 adults.

B) For all reservations made from 30/04/2022 until 30/06/2022:

- 1st CHILD sharing room with 2 adults:

* For all stays from 30/04 until 26/05/2022 and from 18/09 until 31/10/2022: for FREE

* For all stays from 27/05 until 17/09/2022: €54,00 /night in BB, HB or FB

- 2nd CHILD for FREE all year round, sharing room with 2 adults.

C) For all reservations made from 01/07/2022:

- 1st CHILD sharing room with 2 adults:

* For all stays from 18/09 until 31/10/2022: for FREE

* For all stays from 01/07 until 17/09/2022: €54,00 /night in BB, HB or FB

- 2nd CHILD sharing room with 2 adults:

* For all stays from 04/09 until 31/10/2022: for FREE

* For all stays from 01/07 until 03/09/2022: €43,00 /night in BB, HB or FB

- Children under 2 years old are considered as “babies”.

- Children between 2 and 11 years old are considered as “children” for getting discounts.

- Children older than 12 years old are considered as "adults".

- For group reservations, please ask our Booking Department:

Phone: (+34) 964 41 20 52 - (+34) 964 41 44 00

e-mail: reservas@fantasia-hoteles.com


1. GENERAL CONDITIONS FOR WEB RATES

- The Price includes: local taxes, and VAT. Full board (includes breakfast) buffet, lunch buffet, dinner buffet and lodging and half board, unless stated otherwise (This includes a breakfast buffet, dinner buffet and lodging); drinks are not included in any meal board.

- VERY IMPORTANT: The first board will be always diner excepting when lunch is chosen in the confirmation.

- In order to provide a better service, we have designed two shifts with differetn timetable for entering the restaurant.

- The final price includes all kinds of offers, discounts and extra services that can be included in your reservation.

- The price does not include: any non-specified services or extras such as telephone calls, the use of a minibar, parking, cots, etc. Neither does it include the requests that the client can write in the "observations" field, since these, in the event that the hotel can cater to them, might entail a surcharge payable directly to the hotel.

- The rates for all reservations made the following 3 days: Saturday 15/10/2022, Saturday 22/10/2022 and Monday 31/10/2022 include a compulsory special Halloween´s buffet supplement: SUPPLEMENT days 15/10 and 22/10: + €27,00 / adult from 12 years old SUPPLEMENT day 31/10: + €37,00 / adult from 12 years old. Children (up to 11 years old) have no supplement. Any discount cannot be applied on this supplement.

- The reservation will be considered as confirmed after verifying the validity of the card on our secure-payment link and once the reservation is finalized, you will receive a confirmation email and will be able to print the booking details. You will receive an e-mail 3 days before your arrival at the hotel to be able to make the 100% secure payment by card.

- Check-in hour is from 3 p.m. Departure deadline is noon, if you want to extend your stay until 6 p.m., please check rates and availability at the hotel reception.

- No pets allowed.

- For any information, please contact our Reservations Department:

Phones: (+34) 964 41 20 52 / (+34) 964 41 44 00

E-mail: reservas@fantasia-hoteles.com

- Please remember that all rooms have 2 double beds (1.35 m 2.00 m). The hotel does not provide extra beds.

2. SERVICE AGREEMENT/OUTSOURCING

- IMPORTANT: You need to show a legal supporting (Passport, ID Card,..) displaying your date of birth in order to receive your age discounts.

- Children under 12 years of age are not permitted to enter the spa for health and safety reasons. Children can enjoy similar activities specially created for them in our Fanty Club.

The activities ot the Fanty Club for children under 4 years of age must be accompanied by an adult.

- Children between 12 and 17 years old have special sessions always accompanied by 1 adult. Please check timetables at the SPA´s Reception.

- It is requested of all clients staying at the hotel that they provide a credit or debit card number as a guarantee in case there were to cover possible extra expenses, such as purchases at the bar, parking, health and beauty treatment and spa robes or on behalf of the client.

- PAYMENT METHOD FOR EXTRAS: We only accept as a valid payment method in situ for your extras (bars drinks, shop purchases, massages,…) the following credit/debit cards: VISA, Maestro or MasterCard or room charge. Cash is not valid in these departments. Room charges have to be paid at reception at the end of your stay in cash or by an accepted debit/credit card.

3. TERMS OF CANCELLATION

- All cancellations must be made via telephone our Reservations Centre:

Phones: (+34) 964 41 20 52 - (+34) 964 41 44 00

Can not be done by mail or by other way.

- You can cancel your booking free of charge up to 2 days before the arrival date of the booking.If canceled between 24 hours and two days before the arrival date of the reservation will be charged 1 night as cancellation fees.

- If cancellation occurs within 24 hours before the entrance to the reservation, or in case of no show will be penalized by the amount corresponding to two nights of stay.When there is a sudden departure before the end of the contracted, the Hotel will charge two nights at the contracted rate.

4. CONDITIONS FOR MODIFYING RESERVATIONS

- Any changes to your reservation must be made over the phone from our Reservations Centre:

Phones: (+34) 964 41 20 52 - (+34) 964 41 44 00

Can not be done by mail or by other way.

- Any modification occurring more than 48 hours before the arrival of the client or clients will not be subject to any additional cost, unless the purchased offer specifies as such.

- Any modification to the number of rooms or nights that is carried out less than 48 hours before arrival will be understood to be a cancellation and, should the Hotel consider it appropriate and having understood that no force majeure exists, the corresponding cancellation charges will be applied.