Information in compliance with regulations regarding personal data protection
In Europe and Spain there are regulations on data protection conceived to protect your personal information and with which our organization is bound to comply.
For this reason it is very important that you have a total understanding of what we are going to do with the personal data we request.
We want to be absolutely clear and give you the control over your data using simple language and clear options that will enable you to decide what we do with your personal information.
If after reading this information you have any doubts or queries please do not hesitate to ask us.
Many thanks for your kind cooperation.
• Who we are:
o Our name: FANTASIA HOTELS AND RESORTS S.L.U.
o Our tax identification code (Spanish CIF / NIF): B99196636
o Our main business: HOTEL AND CATERING SERVICES
o Our address: RESIDENCIAL PARAISO 7, 1-A, CP 50008, ZARAGOZA (Zaragoza)
o Our telephone number to contact us: 976205502
o Our email address to contact us: : firstname.lastname@example.org
o Our website: www.granhotel-lasfuentes.es
o For your peach of mind and security, we hereby inform you that our organization is registered in the following Commercial Register/Public Register: Volume 3608, Book 0, Sheet 111, Page Z-46102
We are at your disposal, so do not hesitate to contact us.
• What are we going to use your data for?
In general, your personal data will be used to be able to interact with you and to offer you our services.
They may also be used for other activities such as sending you publicity or promoting our activities.
• Why do we need to use your data?
We need your personal data in order to be able to interact with you and to offer you our services. For this purpose we will provide you with a series of boxes in order to clearly and straightforwardly decide on the use of your personal information.
• Who will know about the information we ask for?
In general, only duly authorized personnel at our organization can have knowledge of the information we request.
Likewise, your information may be known by personnel from organizations that need access to it so we can provide our services to you. For example, our bank will know your data if you pay for our services by bank card or by bank transfer.
In addition your information will be known to all public or private organizations to which, in compliance with a law, we are obliged to provide your data. By way of example Tax Legislation obliges us to report all financial operations that exceed a certain amount to the Tax Authorities.
Whenever, apart from the cases mentioned, we need to make your personal information known to other organizations, we will ask for your prior consent by offering a series of clear options for you to decide.
• How are we going to protect your data?
We protect your data with effective security measures based on the risks involved in with the use of your information.
For this purpose our organization has approved a Data Protection Policy and controls and annual audits are carried out to verify that your personal data area secure at all times.
• Will we send your data to other countries?
Around the world there are countries that are safe for data and others that are not so secure. The European Union, for instance, is a secure environment for your data. Our policy is not to send your personal information to any country that is not secure from the point of view of the protection of your data.
Whenever, in order to offer you our service, it is essential to send your data to a country that is not as secure as Spain, we will always ask for your prior consent and will apply effective security measures to reduce the risks of sending your personal information to another country.
• How long will we keep your data?
We will keep your data for the duration of our relationship and as long as legally mandatory. Once the applicable legal time limit has elapsed, we will eliminate them securely in an environmentally-friendly way.
• What are your data protection rights?
You may contact us at any time to know what information we have on you, correct it if necessary and erase it once our relationship has come to an end, if this is legally possible.
You are also entitled to ask for your information to be transferred to another organization. This right is called “portability” and it may be useful in certain situations.
To exercise any of these rights, fill out a written application and send it to our address along with a photocopy of your National Identification Card (DNI), so that we can identify you.
There are specific forms to request these rights at our offices and we can help you to fill them in.
For further information regarding your data protection rights please consult the website of the Spanish Data Protection Agency (www.agpd.es).
• Can I withdraw my consent if I change your mind later on?
If you change your mind about the use of your data you can withdraw your consent at any time.
For example, if at one time you were interested in receiving advertising about our products or services but you no longer wish to receive it, you can indicate this by means of our data processing opposition form, available at our organization’s offices.
• If I think that my rights have not been duly addressed how can I lodge a complaint?
If you believe that your rights may not have been duly addressed by our organization, you can lodge a complaint with the Spanish Data Protection Agency by any of the following means:
o Online site: www.agpd.es
o Postal address:
Agencia Española de Protección de Datos
C/ Jorge Juan, 6
o By telephone:
Tel. 901 100 099
Tel. 91 266 35 17
Lodging a complaint with the Spanish Data Protection Agency is free of charge and does not require the assistance of a lawyer or court representative.
• Will we prepare profiles about you?
Our policy is not to create profiles on users of our services.
However, there may be situations in which we need to prepare information profiles about you in order to continue offering our service or for commercial or other purposes. An example could be using your purchase or service history to offer you products or services adapted to your preferences or needs.
In this case, we will apply effective security measures to keep your information protected from unauthorized people who intend to use it to their own benefit.
• Will we use your data for other purposes?
Our policy is not to use your data for any purpose other than those we have explained to you. However, should we need to use your data for other activities we will always ask for your permission beforehand using clear options to enable you to decide.